Refund policy
At Valley Kids Collective, we take great care to ensure every item is thoroughly inspected, accurately described, and carefully packed before it leaves us. As many of our products are preloved, minor signs of wear consistent with the item's condition may be present and will always be disclosed where applicable using our Quality Standards Guide.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind, incorrect sizing, or if you simply decide you no longer want an item. Please read product descriptions carefully and refer to all photos before making your purchase.
Damaged, Incorrect or Faulty Items
We want you to be completely happy with your order. Please inspect your purchase as soon as it arrives.
If your item:
- arrives damaged during transit,
- is faulty,
- differs significantly from the description provided, or
- you receive the wrong item,
please contact us within 7 days of receiving your order by emailing hello@valleykidscollective.com.au.
To help us assess the issue quickly, please include:
- your order number,
- a description of the issue, and
- clear photographs of the item and any damage.
We will review your claim and work with you to find a suitable resolution as quickly as possible.
Returns
If your return is approved, we will provide you with instructions on how and where to send your item. Items returned without prior approval will not be accepted.
Returned items must be in the same condition they were received, with any original tags (where applicable) and packaging.
Refunds
Once we have received and inspected your returned item, we will notify you of the outcome of your refund request.
If your refund is approved, the refund will be processed back to your original payment method. Please note that your bank or payment provider may take several business days to process and display the refund in your account.
Questions
If you have any questions about your order or our Refund Policy, we're always happy to help.