Frequently Asked Questions

How do I sell with Valley Kids Collective?

Selling with us is simple! Start by reading our Terms & Conditions and completing the Seller Form. We'll then contact you to arrange a suitable time to assess your items. If you're unable to meet in person, you can attach photos to your application instead for us to assess and then you pack and post them to us.

Once accepted, we take care of everything—including pricing, laundering, steaming, tagging, photographing, listing and selling your items through our online store and at markets across NSW. You can also track your sales anytime through your personal customer portal account.

How much does it cost to sell with you?

Our consignment service is completely free! The only cost to you is postage if you're sending your items to us.

Your consignment runs for 6 months, and you'll earn 40% commission on every item sold. Payments are made on the 1st of each month, along with a sales summary showing what has sold.

What can I sell?

We accept quality children's clothing, shoes and selected accessories from brands our customers love.

We look for:

  • Seasonal, on-trend clothing
  • Hats and larger accessories
  • Shoes in excellent condition
  • Swimwear and sleepwear in excellent condition
  • Brand new socks with tags only

All items must be clean, free from stains, damage and pet hair. Unfortunately, we cannot accept items that are stained, damaged or unsuitable for resale.

How many items can I consign?

As many or as few as you'd like! Whether you're clearing out a handful of pieces or an entire wardrobe, we'd love to help.

How long is my consignment period?

Each consignment runs for 6 months.

At the end of this period, you can choose to extend any unsold items on a month-to-month basis. If you'd like to consign additional items, simply book another appointment.

What do I need to bring to my appointment?

Just bring the items you'd like to consign—we'll take care of the rest! We provide all coat hangers, tags and everything needed to prepare your items for sale.

What if I need to cancel my appointment?

If you're unable to make your appointment, please let us know as soon as possible. We'll happily reschedule a day and time that works better for you. We understand that life with little ones can be unpredictable!

How are my items priced?

We professionally price every item on your behalf.

Our pricing is based on:

  • Original retail price (RRP)
  • Current resale market values
  • Brand demand
  • Condition
  • Providing great value for families while maximising your return

Our goal is to price items fairly so they sell while ensuring you receive the best possible commission.

Can I track my sales?

Yes! Simply log in to your Consignor Portal to view your sales in real time. This feature allows you to stay up to date on how your consignment is performing whenever you like.

Can my items be discounted?

Yes. To help maximise the chance of selling, items automatically follow our discount schedule during the final month of your consignment:

  • 30% off during the final month
  • 50% off during the final week (if still unsold)

Your commission is calculated from the final sale price.

Where do you sell my items?

Your items are promoted through our online store as well as at selected markets and pop-up events throughout New South Wales, giving them greater exposure to potential buyers.

When do I get paid?

Commission payments are processed on the 1st of every month. You'll receive payment along with a detailed summary of the items sold during the previous month.

Can I cancel my consignment before the 6-month period ends?

Once your Consignment Agreement has been signed and your items have been accepted, the 6-month consignment period cannot be cancelled. This allows us to invest the time and resources required to prepare, photograph, market and sell your items.

Our consignment service is designed to make selling your children's clothing as easy and hands-free as possible, so we ask that you trust the process. If you have any concerns during your consignment period, please don't hesitate to contact us—we're always happy to help.

Do you offer refunds?

Due to the nature of preloved items, we are unable to offer refunds or exchanges. We encourage you to carefully review product descriptions and photos before purchasing.

If you have any questions about an item, please get in touch before placing your order—we're always happy to help.

If you couldn't find the answer you were looking for, we're here to help! Simply click the Contact Us button below and we'll get back to you as soon as we can. Whether you have a question about consigning, an order, or one of our products, we'd love to hear from you.